--- title: Download the technical account managers case study description: When it comes to IT support there is one thing we think is the most important, having access to a technical account manager. We asked one of our customers how it had benefited his business in the long term. --- [![banner_2-1](https://landing.resolve.co.uk/hubfs/banner_2-1.jpg "banner_2-1")](https://resolve.co.uk/) ## In our opinion, technical account managers make IT support Many IT companies segregate tech expertise and customer service, hiring account managers to deal with customer issues and IT engineers to fix them. We're not keen on that, and we asked one of our long standing customers how having a technical account manager has benefited his business.  Read the case study to find out what he had to say...         [![word header-01](https://landing.resolve.co.uk/hs-fs/hubfs/word%20header-01.png?width=700&height=261&name=word%20header-01.png "word header-01")](https://resolve.co.uk/) Cloud services, IT solutions, and cyber security with a dollop of award winning customer service. IT support                         cloud solutions                 security              infrastructure [Managed IT services ](https://resolve.co.uk/services/it-support/managed-it-services/)         [Cloud Backup](https://resolve.co.uk/services/cloud-solutions/cloud-backup/)                             [Antivirus ](https://resolve.co.uk/services/security/antivirus/)                 [IT Projects](https://resolve.co.uk/services/infrastructure/project-management/) [Pay As You Go](https://resolve.co.uk/services/it-support/payg/)                   [      Cloud Servers ](https://resolve.co.uk/services/cloud-solutions/cloud-servers/)                            [Security Plan](https://resolve.co.uk/services/security/backup/)         [Internet](https://resolve.co.uk/services/infrastructure/internet/)  [IT Consultancy ](https://resolve.co.uk/services/it-support/it-consultancy/)                     [Microsoft Office 365 ](https://resolve.co.uk/services/cloud-solutions/microsoft-office365/)           [Cloud Security ](https://resolve.co.uk/services/security/resolve-cloud-security/)     [Server Support](https://resolve.co.uk/services/infrastructure/servers/) [Bespoke Solutions](https://resolve.co.uk/services/bespoke-services/)               [Cloud Phones](https://resolve.co.uk/services/cloud-solutions/cloud-phones/)                              [Firewalls](https://resolve.co.uk/services/security/firewalls/)                 [  Networks ](https://resolve.co.uk/services/infrastructure/networks/)             --- [Terms & Conditions](https://resolve.co.uk/terms-and-conditions/) | [Privacy Policy](https://resolve.co.uk/privacy-policy/)